The listed terms and conditions shall apply to the sale and supply of garden products by The Company to the entity hereby referred to as 'The Customer'.
Legal ownership of any goods supplied shall remain vested to 'The Company' until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale.
Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated.
The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
1. Placing an order
You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone or in person. Confirmation of your order will be sent by e-mail. We will send written confirmation via Royal Mail on request.
We may not be able to accept your order:
a. Where goods are not available
b. If there has been a pricing or product description error
c. Where we cannot obtain authorisation for your payment.
d. Where it is logistically impossible for us to deliver the goods to that location, or where additional service fees apply
The Company shall notify The Customer should their order not be accepted and inform them of any changes and/or additional charges.
Should the customer accept any revision to their order the order will be accepted and processed. If declined The Company will cancel the customers order and refund all monies received.
Payment must be made in full at point of order unless otherwise agreed. For orders over 1,000.00, larger buildings or bespoke buildings we may accept a deposit at point of order with the remainder payable once the building arrives with us. If The Customer is not ready to take delivery of their cabin then short term storage is available but the building must be paid in full and responsibility for the building lies with The Customer.
Payment can be made via credit or debit card (we accept MasterCard, Visa, Switch, Solo, Delta or Maestro), we also accept payment via BACS, payment is taken when we receive your order. On-line and telephone order payments are processed via a secure payment system.
We also accept payment by cheque. (Cheques should be made payable to Forest Products Ltd). Goods shall not be released until the cheque has been received and delivery lead-times commence from this date.
Credit accounts are available for Local Government Bodies, and corporate customers, against approved references.
In the case of sales made to customers with credit accounts, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of the invoice, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the customer.
Time for payment shall be of the essence and any failure to pay shall entitle us at our option to treat the contract as repudiated by the customer, to delay delivery until paid or appropriate any payment made by the customer to such of the Goods as we may think fit, notwithstanding any purported appropriation by the customer (without prejudice to any other remedy that the Seller may have). Receipts for payment shall be issued only on request. No refund of deposit will be given once timber has been cut.
Delivery is included in our prices for most areas within our immediate area, however due to some manufacturers' policies there may be extra charges for England, off shore islands and some remote areas of Scotland. These areas are detailed within our product pages either in text or map format. It is advisable to call 01330 860505 prior to placing your order should you have any concerns over potential delivery charges.
Delivery lead-times are provided in working days (Monday to Friday, excluding bank holidays)
Estimated delivery lead-times commence from point of cleared payment, in the case of orders placed after 12 noon the lead-time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed.
If you are having your building installed independently it is advisable to wait until you have been notified of your delivery date by the carriers before booking this work. We also suggest that on receipt of goods that you satisfy yourself that the order has been delivered in full prior to commencing installation.
Deliveries are made weekdays and typically during the hours of 8.00am to 6.00pm, however this can vary by manufacturer and The Company is not usually able to offer timed deliveries..
As The Company is not the manufacturer of branded products it can not be held responsible for any delay in delivery arising from the manufacturer or the contracted carrier.
The majority of the products offered for sale are flat-packed for ease of handling and delivery and consideration should be given to the size and weight of products prior to ordering.
Deliveries are usually to kerb-side only. If access is restricted please let us know at time of order. It is The Customers responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed to The Customer .
Notification of delivery may be made by telephone call/message, email, fax or by post direct from the manufacturer, carrier or ourselves.
Any discrepancies with deliveries must be notified to either Forest Products Ltd by email to firstname.lastname@example.org or by phone on 01330 860505.
Alternatively in cases of branded products if your delivery note provides details of the manufacturer any discrepancies with deliveries can be reported to them either via email or phone.
4. Returns Faulty Goods
All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature.
From time to time we do sell stock clearance and ex display lines, these items are clearly marked as such and this should be taken into consideration prior to ordering.
If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.
Damage should be reported within 5 working days of delivery and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging.
In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for The customer to return them to the manufacturer by post.
It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.
If on return the product is found to be sound, complete and as described for sale, any return charge will apply and will be deducted from the order monies held at cost.
Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.
5. Returns Cancelled Orders
In line with The Consumer Contract Regulations, and the Safe buy code of practice 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to The Customers own specification
Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed.
In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for the customer to return them to the manufacturer by post.
It is the responsibility of The Customer to retain possession and take reasonable care of the goods until they have been returned to the possession of, The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.
It is the responsibility of The Customer to meet all product return costs and where The Company is arranging collection the customer will be notified of the return charge prior to undertaking the process.
Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return. No refund of deposit will be given once timber has been cut.
6. Shortages & Damages
All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days.
If an item has been delivered with a damaged replaceable part we will send a replacement part to you. We don’t replace items that have replaceable damaged parts, items are only replaced if the parts are not replaceable or at our discretion. In order to establish the nature of the damage we ask for evidence in the form of pictures/images. When we receive these we will make a judgement on how to proceed. (Please see important information if you are returning goods below) A photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.
Shortages and damages should be reported either in writing to the company address, by email to email@example.com or by phone on 01330 860505. We may request photographic evidence of the condition of the damage or faulty item.
Upon approved claims the manufacturer will forward replacement parts, usually within 5 - 10 working days, subject to stock levels. Please note Forest Products Ltd do not normally hold stock of branded products.
The company reserves the right to decline any requests should damage or miss-use of the product have occurred upon the customer s property or during self-assembly.
In the case of log cabins The Company accept no responsibility for damages caused by "fixing" the building, i.e. attaching something to the cabin that prevents the natural movement of the logs.
The Company will not be liable for any costs incurred the customer should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly.
7. Installation Service
Where installation is included or added to an order the customer must provide:
a. A flat completely level base made from concrete or paving slabs, unless otherwise agreed
b. Unobstructed accesses for the fitting team from kerbside to the proposed site, you must let us know if it is more than 25 metres from the nearest point of vehicular access to the fit site.
c. Clear access all around the proposed site, we recommend at least 600mm for sheds and 1200-2000mm for log cabins.
If on arrival the base prepared by the customer is not to standard the installation maybe aborted at the discretion of the fitting team or a disclaimer signed by the customer
Upon aborted installations the product can be left for self assembly by the customer, or a new installation date arranged. In both instances a fee of 50% of the value of the installation will be charged.
If you have any concerns over your base please contact us as soon as possible.
In the case of a log cabin style building it is very important that after your cabin has been completed that you avoid 'fixing' the logs together in any way by the use of shelving brackets, cupboards, internal partitions etc. Log cabin logs are designed to freely move up and down from season to season with the changes in humidity. Each individual log can swell and shrink by as much as 3 millimetres, this is considered standard behaviour for this style of cabin and this natural movement should not be inhibited in any way. Any 'fixing' of logs found to have been done by the customer will effect any warranty claim.
8. Dimensions, Specification and Accuracy
Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service, it is not always possible to give every exact specification or dimension found on a building or product and on occasion manufacturers may amend the specification of their products without our prior notification.
If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.
In the event of any complaint or grievance, 'The Customer' is to in the first instance make contact by telephone on 01330 860505 or by email to firstname.lastname@example.org, stating their invoice reference and the nature of their complaint.
All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised.
Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.
10. Price Match
We try to offer the lowest prices available. In the very unlikely event that you have been offered this product at a better price elsewhere, please let us know and we will try to match or beat the price. On occasion we may reserve the right not to price match where it is not financially viable for us.
Prices shown on the website are occasionally subject to change if the manufacturer costs increase or if exchange rates change dramatically. We will try to keep this to a minimum however it is often outwith our control.
These terms were last changed on 1st May 2012 and apply to your order. We may change our terms and conditions at any time. So please do not assume that the same terms will apply to future orders.